Shippers
Submitting a shipment request on Carrier Navigator is free. Any payment for transport is made directly to the carrier or broker you choose, and refunds or deposits are governed by that company's own terms. Please contact them directly; we're happy to help if you email help@carriernavigator.com.
Carriers and brokers
If you purchase paid access, a subscription or leads from Carrier Navigator:
- Subscriptions can be canceled anytime and will not renew; past billing periods are not refunded.
- A lead may be credited or refunded if it is reported within 72 hours and is clearly invalid (for example a disconnected phone number, fake contact details or a duplicate).
- Leads are not refundable because a shipper chose another company or did not book.
- Billing errors will be corrected promptly.
How to request a refund
Email help@carriernavigator.com with your company name, the charge or lead in question, and the reason. We respond within 5 business days, and approved refunds go back to the original payment method.